top of page

Terms & Conditions

​​Effective Date: 05/08/2025
These Terms and Conditions ("Terms") govern your use of the IT support services provided by ECO IT services ("we," "us," or "our"). By booking or using our services, you agree to these Terms.

​

1. Services Provided

We offer managed IT support services and remote assistance for individuals and small businesses. Support is delivered remotely unless otherwise agreed in writing.

​

2. Booking and Session Duration

  • All remote support sessions are booked by the hour, with a minimum charge of one hour.

  • If your issue is resolved in less than an hour, the full hourly rate still applies.

  • Some issues may require more than one hour to resolve. In such cases, we will inform you during the session and request that you book additional time.

  • Sessions must be booked and confirmed in advance. We reserve the right to reschedule based on availability.

​

3. Pricing and Payment

  • Pricing is charged per session per user and will be confirmed at the time of booking.

  • Payment is due upon completion of the session unless otherwise agreed.

  • Additional charges may apply for extended sessions or add-on services.

  • We accept [insert payment methods, e.g., bank transfer, PayPal, card].

​

4. Cancellations and Rescheduling

  • To cancel or reschedule a session, at least 24 hours' notice is required.

  • Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to the minimum hourly charge.

  • No-shows or missed appointments will be billed as a full session.

​

5. Limitation of Liability

We will do our best to resolve your IT issues efficiently and securely. However:

  • We are not liable for any data loss, system failure, or indirect damages arising from the use of our services.

  • It is your responsibility to back up all data prior to the session.

  • We do not guarantee that every issue can be resolved in a single session.

 

6. Access and Consent

  • You must provide consent for remote access to your device(s) and relevant credentials as needed.

  • All remote support sessions are conducted securely and with your full knowledge.

 

7. Privacy and Confidentiality

We respect your privacy. All data accessed during a session will be treated as confidential and handled in accordance with our Privacy Policy.

​

8. Changes to Terms

We reserve the right to update or change these Terms at any time. Any changes will be posted on our website with the updated effective date.

​

Contact Us

If you have any questions about these Terms and Conditions, please contact:

ECO IT services
📧 Email: support@ecoitservices.com
📞 Phone: +44 7858951408

bottom of page