Refund Policy
Effective Date: 05/08/2025
At ECO IT Services, we aim to provide reliable and high-quality IT support services. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may or may not be issued.
1. Non-Refundable Services
All remote support sessions are non-refundable once the service has been delivered, regardless of whether the full hour was used.
The minimum charge is for one hour per session, even if the issue is resolved in less time.
No refunds will be issued for unused time during a session.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
A session was paid for but not delivered due to a scheduling or system error on our end.
You were charged in error (e.g., duplicate payments).
The session was cancelled with at least 24 hours’ notice and you prefer a refund instead of rescheduling.
Refund requests must be submitted in writing within 7 days of the original session or transaction date.
3. Issues Not Resolved
While we strive to resolve every issue efficiently, we do not guarantee that all problems can be resolved within a single session. If additional time is required, we will inform you and request that you book extra time.
A lack of resolution is not grounds for a refund if a reasonable effort was made and the time was used to attempt resolution.
4. Cancellations and No-Shows
If you cancel with less than 24 hours’ notice or do not attend your scheduled session, the session is considered non-refundable.
Rescheduling is allowed once per session with at least 24 hours' notice.
5. How to Request a Refund
To request a refund, please contact us with your name, service details, payment reference, and reason for the request:
📧 Email: support@ecoitservices.com
📞 Phone: +44 7858951408
All refund requests will be reviewed within 5 business days.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website with the updated effective date.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.